The Assist Practice

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

The practice is registered and complies with the Data Protection Act 2017 and GDPR May 2018. Any request for access to notes will be dealt with in accordance with the ... [continue] Access to medical records

Complaints and compliments

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if ... [continue] Complaints and compliments

Engage- We are in the process of changing systems, we will update the website once this has been completed

Please go to the practice website: and click on the “X” of the covid warning. Please move to the “online consultations with the surgery” box and click on this. ... [continue] Engage- We are in the process of changing systems, we will update the website once this has been completed

How to register

To register with the practice you will need to be an asylum seeker or a refugee living in Leicester City. You will need to come to the practice with documentation ... [continue] How to register

Named GP

All patients at The Assist Practice have a named, accountable doctor who is responsible for coordinating their care. The practice will allocate your named doctor to you. You can still ... [continue] Named GP

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete the online form.

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only. They SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against our staff or patients. If a patient is violent or abusive, we will warn them to stop their behaviour. If ... [continue] Violent or abusive behaviour

Date published: 8th October, 2014
Date last updated: 21st September, 2020